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This was to be a once-in-a-lifetime experience to this part of the world which we had dreamed of visiting, unfortunately it was - all for the wrong reasons. Cruises can be a fantastic way to relax, unwind, and explore beautiful destinations. However, sometimes issues or concerns may arise during your cruise experience. Whether it’s a problem with accommodations, food quality, service, or any other aspect of your trip, it’s important to know how to file a complaint effectively.
Vacation Your Way
Although extortionately charging $9/glass (both the white and red were pretty terrible tasting) for the cheapest wine could probably manage it if you did nothing but drink all day long. Little incidentals, like assuring there were 3 chairs on the balcony as there were three guests occupying the cabin, were overlooked. Every opportunity was made to extract even more money from the traveller - with 2 phone messages urging us to take advantage of future cruise offers and points.
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Passengers fuming over Norwegian changing cruise route during trip: 'They secretly changed the name' - New York Post
Passengers fuming over Norwegian changing cruise route during trip: 'They secretly changed the name'.
Posted: Fri, 16 Feb 2024 08:00:00 GMT [source]
NCL has become such a low-quality cruise line in the past few years that I will not sail on NCL again. The free-at-sea promotion is a scam, and how they advertise this is deceptive. Shore excursions are more expensive than any other cruise line, and their service is deplorable.
Incorrect reservation that NCL wouldn't make right or even acknowledge their error
Thought maybe due to fluke in weather and it was new route, surely they’d have it figured out a year later so we took our chances. First issue was seeing itinerary change for the June cruise, still kept hoping, but got email yesterday of change-now only 2 stops in Greenland,(not Nuuk). What is really suspect is that it seems they don’t announce these changes until right after date of final payment and no real reason given. I suspect they had no intention of making these stops and it’s a bait and switch.
With a wide variety of ships and destinations, NCL offers unforgettable experiences to its passengers. If you have encountered an issue during your NCL cruise and want to file a complaint, this article will guide you through the process step by step. We cruised with NCL to AK last Sept without a hitch so when we received a brochure in the mail, I was excited to find another itinerary I wanted to cruise. We called to book it on a Sunday night & were so excited that we recruited another couple to join us, who called and made their own reservation, using our reservation #. Made numerous calls but NCL wouldn't acknowledge their mistake. I would've cancelled if it weren't for the other people I had recruited to come.
Never travel with you
What’s worse is the is still advertising old itinerary. It appears they have been consistently pulling this bait and switch on a number of destinations. There should really be some way to address this as it is too often to be for legitimate, emergent reasons and is basically a way to scam customers. Trust has been broken before I’ve even stepped on the ship. After you learn your new flight arrangements, please contact NCL's Flight Assistance Hotline listed below. The food, services, cleanliness, and attendees were wonderful.
Technical Support
Feel free to contact our dedicated team of Accessibility Coordinators if you have any question or concerns. If necessary, write a formal complaint letter, providing a structured account of the issue and clearly stating your expectations for a resolution. Keep thorough documentation of your complaint, including photographs, receipts, journal entries, witness statements, and copies of all correspondence for evidence. This form helps us understand your disability and/or special needs requirements to adapt your cruise with personalized accommodations.
Shore Excursions
When contacting NCL, it is essential to remain calm, polite, and professional. Clearly explain the issue you encountered and express your expectations for a resolution. Providing all the gathered information will help the cruise line better understand your complaint. Be sure to note down the name of the representative you speak with or any reference number provided for future reference. CruiseNext Certificates can be purchased onboard, they start at $250 and count as a deposit towards a future cruise.
Norwegian Cruise Line passengers stranded on African island - New York Daily News
Norwegian Cruise Line passengers stranded on African island.
Posted: Tue, 02 Apr 2024 07:00:00 GMT [source]
We waited over 20 minutes just to get a glass of water, with the waiter disappearing for another 20 minutes before taking our order. The food was tepid when it finally arrived (and our waiter disappeared yet again) and, in the case of my son, inedible. The one redeeming feature of the cruise was the buffet. The food was outstanding and extremely varied, although the staff didn't know was was in some dishes when queried (a must for allergy awareness).
Their involvement may increase the chances of reaching a satisfactory resolution. Once you have gathered all the required information, you are ready to contact Norwegian Cruise Line and communicate your complaint. In the next step, we will discuss the various methods you can use to reach out to the cruise line. A dedicated special needs coordinator is available to assist guests with special needs, such as wheelchairs, seeing-eye dogs, oxygen, etc. Enrich your cruise vacation with up to 6 Free Offers with Norwegian's Free At Sea promotion. Choose from Free Unlimited Open Bar, Free Specialty Dining, Free Airfare for 2nd Guest, Free Shore Excursions, Free WiFi and Free 3rd & 4th Guests.
We were asked if we wanted to cancel our land so we could modify our flight...DOES THAT MAKE SINCE? We were told that since it is two reservations we might not be on the same flight out and when we asked if they could at least put a note on our reservations Family Traveling Together they said no. They were very happy to take our money but no so much to accommodate our needs.
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